VEHICLE PROTECTION PLAN CONSUMER SURVEY 2019 RECAP

Vehicle Protection Plan Consumer Survey (2019), conducted by AmTrust Specialty Risk and Axiom, provided valuable information and a better understanding of the modern consumer mindset when purchasing F&I protection products before, during, and after the sale. The following information reveals how to improve overall satisfaction throughout the buying process by identifying major influencers of change as the automotive industry moves into a new digital era.