Claims Payment Analyst

Position Summary
The claims payment analyst is responsible for the overall handling (reviewing, approving, and denying) of claims submitted by our customers. Claims are received through a variety of sources (i.e. system, reports, manual reviews, fax, email, etc.).

Duties and Responsibilities

  • Review claims received in the claims fax/email box.
  • If all policy guidelines are met, the Claims Analyst is responsible for paying the claim to the customer.
  • If claim fails to meet Axiom policy, the Payment Analyst will send the information to a Mechanical Claims Analyst to follow up with the customer.
  • Set up check payment for claims that require manual payment.
  • Assist the Axiom Claims department with payment questions.
  • Complete additional tasks and projects as assigned.


  • High School diploma or equivalent required. Some college coursework desired.


  • 1-3 years automotive claims experience desired.
  • Previous Warranty claims program knowledge is desired.
  • Basic mechanical automotive background required.


  • Excellent time management skills/organizational skills.
  • Excellent written and verbal communication skills.
  • Effective analytical and problem solving skills.
  • Attention to detail is required.
  • Displays professionalism and a positive attitude.
  • Ability to effectively communicate with managers and coworkers.
  • Ability to multitask and prioritize assignments.

Please send Resume and Cover letter to

Mechanical Claims Analyst

Role and Responsibilities:

  • Process Axiom products (Mechanical claims, PPM, GAP, Road Hazard, and other ancillary products.
  • Respond to inbound calls in a timely manner using the utmost professionalism.
  • Gather information from customers, service advisors and dealers to help us make the best decision possible.
  • Guide both customers and repair facilities through the claims process. Explain the information needed to process the claim as efficiently as possible.
  • Take detailed notes of conversations.
  • Review estimate submitted by repair facility.
  • Review contracts in system.
  • Ensure understanding of and follows special procedures that may be in place according to Dealer Notes.
  • Compare coverage on contract to estimate (Pull parts & labor times in Alldata and inhouse parts and labor guide).
  • Request any additional information that you may need to make the best possible decision.
  • Order inspection if required by policy.
  • Escalate questionable claims to a supervisor.
  • Authorize/Deny claim.
  • Serves as a back-up to claims payments.
  • Answers general question calls.
  • Other duties as needed.

Qualifications and Education Requirements:

  • High School Diploma or equivalent.
  • Must have at least 2 years’ experience as a service writer or technician.
  • ASE Certified.
  • Familiarity with Alldata.
  • Problem solving skills.
  • Resourcefulness.

Preferred Skills and Traits:

  • Master ASE Certified.
  • Understanding of service contracts.
  • Strong problem solving skills.
  • Detail oriented.
  • Strong written and verbal communication skills.
  • Strong listening skills.
  • Relationship builder.
  • Ethical.
  • Patience.
  • Sense of urgency & timeliness.

Please send Resume and Cover letter to