Claims Payment Analyst

Position Summary
The claims payment analyst is responsible for the overall handling (reviewing, approving, and denying) of claims submitted by our customers. Claims are received through a variety of sources (i.e. system, reports, manual reviews, fax, email, etc.).

Duties and Responsibilities

  • Review claims received in the claims fax/email box.
  • If all policy guidelines are met, the Claims Analyst is responsible for paying the claim to the customer.
  • If claim fails to meet Axiom policy, the Payment Analyst will send the information to a Mechanical Claims Analyst to follow up with the customer.
  • Set up check payment for claims that require manual payment.
  • Assist the Axiom Claims department with payment questions.
  • Complete additional tasks and projects as assigned.


  • High School diploma or equivalent required. Some college coursework desired.


  • 1-3 years automotive claims experience desired.
  • Previous Warranty claims program knowledge is desired.
  • Basic mechanical automotive background required.


  • Excellent time management skills/organizational skills.
  • Excellent written and verbal communication skills.
  • Effective analytical and problem solving skills.
  • Attention to detail is required.
  • Displays professionalism and a positive attitude.
  • Ability to effectively communicate with managers and coworkers.
  • Ability to multitask and prioritize assignments.

Please send Resume and Cover letter to