PRIVACY POLICY “COVI”

Protecting our Customers Privacy is of the highest priority for us at Axiom and we are committed to establishing and utilizing the latest and most up to date protection practices in the industry when it concerns the data we collect and use. We understand that the privacy of your information is extremely important to you as a consumer and we are committed to protecting your information at all times.

This Privacy Policy is designed to inform you about the information we collect, how we use it, and your options regarding certain uses of the data we receive.

This privacy policy governs your use of the software application “COVI” herein referred to as (“Application”) for mobile devices that was created by Axiom Product Administration LLC. The Application is designed to enhance the customer’s car buying experience and overall owner experience of their vehicle through digital F&I product resources and continuous connectivity with their dealership. COVI provides the customer with access to F&I product coverage and contract detail, the ability to initiate and check the status of claims, Keep track of benefit programs, set service appointments and have quick connectivity to a dealership. This Application also provides factory warranty information specific to the vehicle listed in the customer profile, as well as OEM recommended Maintenance and Safety Recall data.

User Provided Information 

The Application obtains the information you provide when you download and register the Application. Registration with us is optional. However, please keep in mind that you may not be able to use some of the features offered by the Application unless you register with us.

We collect information when you communicate with us and when you use our products, services, and sites. This Includes information that you provide such as your name and contact information as well as vehicle information and VIN driven data related to your vehicle. We may also collect usage information pertaining to your use of the application and its features, location services, product specific data, and other similar information.

We use this information to administer your Axiom Products, provide account related services, deliver and maintain your products and services, assist you with service-related issues or questions, provide relevant data to your selling dealer, and in other ways that help us to research, improve and develop new products and services. Some information we obtain is used to authenticate you and your vehicle so that we can provide relevant specific data to both you and your connected dealer.

When you contact us or we contact you, we may monitor or keep record of that correspondence to help us train our employees and to better serve you.

We may also use the information you provided us to contact your from time to time to provide you with important information, required notices and marketing promotions.

Information that identifies your vehicle and other personal information may be shared as necessary, such as helping authorities locate your vehicle if you report it stolen or helping roadside assistance locate your vehicle.

Automatically Collected Information 

In addition, We may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile devices unique device ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browsers you use, and information about the way you use the Application. Currently, this Application does not collect precise information about the location of your mobile device. In the future as we develop the Application ad add features we may start collecting this data to enhance the Users experience.


Do third parties see and/or have access to information obtained by the Application?

Only aggregated, anonymized data is periodically transmitted to external services to help us improve the Application and our service. We will share your information with third parties only in the ways that are described in this privacy statement. Axiom will not sell, license, or share information that individually identifies our customers with others outside our network of partners including: vendors, underwriters, dealerships, auto-groups, and service providers, that are not performing work on our behalf; without the consent of the person whose information is being shared.

Axiom uses vendors and partners for a variety business purposes such as to help us provide, repair, restore, improve, administer, and bill for products and services we provide. We share information with these partners and vendors when it is necessary for them to do work on our behalf. We require that these vendors and partners protect the customer information we provide to them and limit their use of Axiom Customer data to the purposes for which it was provided. We do not permit these types of vendors and partners to use this information for their own marketing purposes.

We may also disclose User Provided and Automatically Collected Information:

  • as required by law, such as to comply with a subpoena, or similar legal process;
  • when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request;
  • With our trusted services providers who work on our behalf, do not have an independent use of the information we disclose to them, and have agreed to adhere to the rules set forth in this privacy statement.
  • If Axiom Product Administration LLC. is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of this information, as well as any choices you may have regarding this information.

What are my opt-out rights?

You can stop all collection of information by the Application easily by uninstalling the Application. You may use the standard uninstall processes as may be available as part of your mobile device or via the mobile application marketplace or network. You can also request to opt-out via email, at privacy@axiomadmin.com.

Data Retention Policy, Managing Your Information

We will retain User Provided data for as long as you use the Application and for a reasonable time thereafter. We will retain Automatically Collected information for up to 24 months and thereafter may store it in aggregate. If you’d like us to delete User Provided Data that you have provided via the Application, please contact us at privacy@axiomadmin.com and we will respond in a reasonable time. Please note that some or all of the User Provided Data may be required in order for the Application to function properly. We strive to keep our customer records as accurate as possible. You may correct or update your COVI customer information by calling an Axiom customer service representative at 1-(844)-252-0937 or by accessing your profile information through the Application and providing the updated information there.

Children

We do not use the Application to knowingly solicit data from or market to children under the age of 13. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should contact us at privacy@axiomadmin.com. We will delete such information from our files within a reasonable time.

Security

We are concerned about safeguarding the confidentiality of your information. We provide physical, electronic, and procedural safeguards to protect information we process and maintain. For example, we limit access to this information to authorized employees and contractors who need to know that information in order to operate, develop or improve our Application. Please be aware that, although we endeavor provide reasonable security for information we process and maintain, no security system can prevent all potential security breaches.


Changes

This Privacy Policy may be updated from time to time for any reason. We will notify you of any changes to our Privacy Policy by posting the new Privacy Policy here and informing you via email or text message. You are advised to consult this Privacy Policy regularly for any changes, as continued use is deemed approval of all changes. You can check the history of this policy by clicking here.


Your Consent

By using the Application, you are consenting to our processing of your information as set forth in this Privacy Policy now and as amended by us. "Processing,” means using cookies on a computer/hand held device or using or touching information in any way, including, but not limited to, collecting, storing, deleting, using, combining and disclosing information, all of which activities will take place in the United States. If you reside outside the United States your information will be transferred, processed and stored there under United States privacy standards. 

Contact us

If you have any questions regarding privacy while using the Application, or have questions about our practices, please contact us via email at privacy@axiomadmin.com